Before-and-after photos have become one of the defining features of cosmetic medicine. But where should clinics draw the line between education, marketing, and patient privacy? After more than two decades in practice, here's why we've chosen a different approach.
Every day, people walk into cosmetic clinics carrying concerns they've often hidden for years.
Some have spent years covering rosacea with makeup.
Others apologize for acne scars before we've even had a chance to examine their skin.
And more than once, we've heard someone quietly say,
"I've never shown anyone this before."
Moments like these remind us that cosmetic medicine isn't just about improving skin.
It's about caring for people who have chosen to place an enormous amount of trust in someone they've only just met.
After more than 24 years in practice, we've never taken that trust for granted.
Which is why we've always been thoughtful about one question.
Should a patient's face become part of a clinic's marketing?
Over the past decade, before-and-after photographs, treatment videos, and dramatic patient transformations have become some of the most powerful marketing tools in cosmetic medicine. They're everywhere—on websites, Instagram, Facebook, TikTok, and online advertising.
There's nothing unusual about that.
In fact, many people actively look for before-and-after photos before choosing a provider. Seeing real results can help people understand what's possible and build confidence in the person they're trusting with their care.
But we've found ourselves asking a different question.
Just because a clinic has permission to use a patient's photograph... does that automatically mean it should?
Permission answers a legal question. Ethics asks a different one.
Trust Changes the Conversation
We've met people who have hidden rosacea beneath makeup for years. Women who are embarrassed by unwanted facial hair. Clients who've delayed seeking treatment because they didn't want anyone to see their acne scars or pigmentation.
These don't feel like marketing opportunities.
They feel like moments of trust.
For us, protecting that trust has always been just as important as providing great treatments.
A Conversation Happening Inside Medicine
If this sounds like an unusual question, we're not the only ones asking it.
Over the past several years, medical ethicists have increasingly discussed the growing overlap between healthcare, social media, and commercial marketing.
In 2018, the Canadian Medical Association Journal published an editorial titled "Medutainment—Are doctors using patients to gain social media celebrity?" The authors observed that "more doctors are posting about patients online, raising serious ethical concerns."
Around the same time, the AMA Journal of Ethics explored the same issue, arguing that informed consent is "necessary but insufficient for ethical and professional behavior." In other words, obtaining permission is essential—but ethics also asks healthcare professionals to think about trust, professional responsibility, the patient-practitioner relationship, and whose interests are ultimately being served.
The purpose of these discussions isn't to suggest that patient photographs should never be shared.
Rather, they're an invitation to think carefully about the responsibilities that come with sharing them.
We think that's a worthwhile conversation.
Before-and-After Photos Tell Only Part of the Story
We also recognize the value of before-and-after photography.
A well-documented result can help someone understand what a treatment can realistically achieve. It can demonstrate consistency and help prospective clients choose a provider.
Those are real benefits.
But photographs tell only part of the story.
They don't show the consultation that determined whether someone was an appropriate candidate.
They don't show the discussion about risks, alternatives, or the occasions when a practitioner recommended not proceeding with treatment.
They don't show how carefully expectations were managed, how questions were answered, or how concerns were handled if results took longer than expected.
Those moments don't make dramatic social media posts.
But in our experience, they're often the moments that matter most.
Over the years, we've found that people don't just want good treatments.
They want good judgement.
Why We've Chosen a Different Approach
People occasionally ask why we don't fill our website and social media with identifiable before-and-after photographs.
The answer is simple.
We've never wanted our marketing to depend on asking clients to become part of it.
Could those photographs help us attract attention?
Probably.
But we'd rather earn someone's confidence by explaining treatments honestly, setting realistic expectations, and sharing what more than two decades of clinical experience has taught us.
Education builds understanding.
Trust builds relationships.
We believe the second lasts much longer.
Would We Ever Share a Client Photo?
Absolutely.
If a client genuinely wanted to share their experience, fully understood where their photographs would appear, and felt absolutely no obligation to participate, we'd respect that decision.
It's their story to tell.
But we don't believe beautiful results should require someone to give up their privacy.
Patients should never feel they have to trade confidentiality for care.
A Final Thought
This article isn't about saying before-and-after photography is wrong.
It isn't.
Many excellent clinics use patient photographs thoughtfully and respectfully, and many patients are genuinely happy to share their results if it helps someone else take the first step toward treatment.
This article simply reflects a question we've continued to ask ourselves over the years.
What kind of clinic do we want to be?
After more than two decades, our answer hasn't really changed.
We want to be the kind of clinic where people feel comfortable talking about concerns they've hidden for years.
Where education matters as much as treatment.
Where trust is protected as carefully as the skin we're treating.
Because after 24 years, we've learned that the most valuable thing a client gives us isn't permission to photograph their skin.
It's permission to trust us with it.
Exploring treatment options? If you're not sure which treatment is right for you, our complimentary skin assessment is designed to help you understand your options before making a decision.
A Note About This Article
The relationship between patient privacy, informed consent, and social media marketing continues to be discussed within the medical and cosmetic professions. Reasonable practitioners may reach different conclusions, and patients may have different comfort levels with how—or whether—their photographs are shared.
This article reflects Glow Luxe's own philosophy, shaped by more than two decades of caring for clients. We recognize that many ethical clinics use before-and-after photographs with their patients' informed consent, and we respect both those professional decisions and every patient's right to choose how their story is shared.
Our goal isn't to suggest there's only one correct approach. It's simply to explain the principles that guide ours.
Further Reading
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O'Sullivan J, Lohfeld L. Medutainment—Are doctors using patients to gain social media celebrity? Canadian Medical Association Journal. 2018;190(22):E689–E690.
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Sisti DA, Gorrindo T. When Is Posting About Patients on Social Media Unethical "Medutainment"? AMA Journal of Ethics. 2018;20(4):E328–E335.
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College of Physicians and Surgeons of British Columbia – Professional standards relating to patient confidentiality, informed consent, and professionalism.
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Office of the Information and Privacy Commissioner for British Columbia – Guidance on the collection, use, disclosure, and protection of personal information under British Columbia privacy legislation.
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